Frequently Asked Questions

What is car sharing?
What are the benefits of car sharing?
Does it cost anything to join?
What if I don’t drive or own a car?
What are the costs of car sharing?
What are the insurance implications of car sharing?
How do I join?
Will I find a match?
How do I accept or decline a possible car share match?
I’ve spoken to a colleague and we’ve agreed to car share but I can’t find them on the site.
Who can see my email address?
What happens if my lift does not turn up?
How safe is car sharing
What if I don’t want to share with the opposite sex or a smoker for example?
Where should I arrange to meet my travelling companions?
What if my circumstances change and I need a new car share?
Can I change my login details/password?
How do I edit my e-mail address, password etc?
How do I cancel my membership?


What is car sharing?

Car sharing is when two or more people share a car and travel together instead of making similar journeys separately.


What are the benefits of car sharing?

There are loads of good reasons to car share. Here a few:

  • Save money and share the costs of fuel and parking
  • Fewer cars on the road helps ease congestion
  • Improve air quality and reduce pollution
  • Reduce demand for parking
  • Sharing the journey or taking it in turns to drive can reduce stress
  • A simple way to socially connect with colleagues and make new friends


Does it cost anything to join?

No it is free to join the scheme.


What if I don’t drive or own a car?

The beauty of car sharing is that it isn’t just for car owners; for those who don’t drive or can’t drive, this could be the perfect solution. CarShareGM offers the ability to search for lifts as well as offer them.


What are the costs of car sharing?

CarShareGM suggests a contribution per passenger towards running costs based on journey length and sharing parking costs. We recommend that you agree these costs before sharing, making it simple and transparent for everyone involved.


What are the insurance implications of car sharing?

The Association of British Insurers clearly states that car-sharing won't affect the insurance of their members so long as a profit isn't made:
"Giving Lifts - All ABI motor insurers have agreed that if your passengers contribute towards your running costs your insurance cover will not be affected, as long as lifts are given in a vehicle seating eight passengers or less. This agreement does not apply if you make a profit from payments received or if carrying passengers is your business." (Source: ABI website, 2005)

The ABI represents around 400 companies, transacting 94% of the business of UK insurance companies. Drivers should check with their insurance company as terms and conditions may vary between insurance providers over time.


How can I join in?

If your employer is a member of the scheme, simply go to Sign up, choose your employer from the drop down list and fill in the details of your journey to work. You will be sent a confirmation email. Once you’ve received the email, click on the link contained within to be redirected to the site. At this point your registration has been confirmed and you’re ready to log in and find a car share match. When you log in you will be directed to the main page showing all potential matches, based on location and the criteria you provided in your registration form.

You can then contact any suitable travelling companions and arrange to meet them at a place that suits you both. Make sure you both bring I.D. so you both know you’re meeting the right person.


Will I find a match?

The more people that use this site, the better the chances of suitable matches being found. So remember to tell your colleagues about our site. If, however, you're having difficulty in finding a match, you could look for a travelling companion for part of your journey, and do the rest on public transport.


How do I accept or decline a possible car share match?

When you receive an email from someone suggesting a match, you will be asked to accept or decline. Login to CarShareGM: go to My account, click on Manage car shares; here you will see all your matches. You can choose any of the following match statuses:

  • Decline the suggestion
  • Active/Inactive match (depending on whether you’re still sharing or not)
  • Not decided


I’ve spoken to a colleague and we’ve agreed to car share but I can’t find them on the site.

The most likely reason is that your route criteria doesn’t match; for example, your start times could be different. Go to My account and edit your criteria; save your changes and hopefully the colleague will now show up in potential matches.


Who can see my email address?

No one can see your email address on the site. Once you find a match and choose to contact them, an email will be sent to them via the email address you registered with.


Can I change my login details/password?

To edit any of your personal or journey details, or change your password, login and select My account. You can amend your details as necessary and the records in our database will be updated automatically.


What happens if my lift does not turn up?

On registering with CarShareGM your company will have been asked to take steps to ensure a ‘Guaranteed Ride Home’ policy is in place for all employees who are registered members. Please contact your administrator to find out if transport will be arranged if no practical alternative route home is available.

CarShareGM cannot be held responsible for any journeys that don’t work out as planned. Similarly, CarShareGM members are under no obligation to their travelling companions. However, we hope that if circumstance alter and journeys can’t be made, those affected are informed out of respect.


How safe is car sharing

The safety of our members is a priority and we have made our website as secure as we can. All members’ detail are stored securely in the database and only the member’s first name and intended travel information can be accessed online.
Once you have been contacted about a possible car share match, we suggest that you adopt this common-sense approach to ensure your safety:

  • Avoid swapping home addresses with your car share companion before meeting them
  • Meet in a public place, possibly at work, in the first instance
  • Tell someone you trust who you'll be travelling with, where you are going and when
  • Show each other some form of ID as you meet. This is both reassuring and enables you to identify each other
  • You are under no obligation to go ahead with any car share. If you have any doubts about your travelling companion, for any reason, you should avoid travelling with them
  • If you have any problems please contact your workplace administrator


What if I don’t want to share with the opposite sex or a smoker for example?

If you have any special requirements such as single sex sharing or smoking preference, please state this in the comments box when registering or edit in My account. Any comments you add will be shown under Further Details when someone clicks on your map pin/name.


Where should I arrange to meet my travelling companions?

We recommend that you meet your travelling companions at a public place, close to public transport networks if possible so that alternative transport options are available should the lift fall through. We advise members not to meet at a home address for security reasons.


How do I cancel my membership?

To cancel your membership, please login and go to the My account page. From there you will be able to close your account. Once you have done so your personal information including your email address will be deleted from the database.


How do I edit my details, password etc?

To edit any of your personal or journey details, or change your password, login and go to My account. You can amend your details as necessary, and the records in our database will be updated automatically.


What if my circumstances change and I need a new car share?

If you are no longer sharing, login, go to My account, go to Manage car shares and choose Inactive match to cancel the share from the database. To find a new car share, edit your journey details in My account and look for new matches.


Questions not answered above? Don't worry, you can contact us and we'll get right back to you.